At Wakaba Trading LLC, we take pride in providing high-quality products and ensuring that every order is fulfilled accurately and carefully. Due to the nature of our products, all sales are final unless the product is received damaged, defective, or an error was made by Wakaba Trading LLC.

If you receive a damaged, defective, or incorrect item, please notify Wakaba Trading within 7 calendar days of delivery.

Please include:

• Your order number or invoice.

• A description of the issue.

• Clear photographs of the product and its packaging.

We will review your request and advise you on the appropriate resolution.

All returns require prior approval from Wakaba Trading. Returns sent without authorization may be refused.

Unless the return is due to our error or a confirmed product defect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Wakaba Trading is not responsible for items lost or damaged during return transit.

1. Refund Approval

Refunds are issued only after the returned product has been received and inspected by Wakaba Trading. Approval is subject to the returned item meeting the conditions outlined in our Return Policy.

2. Refund Method

Approved refunds will be processed using the original payment method whenever possible. If this is not feasible, an alternative refund method may be arranged by mutual agreement.

3. Processing Time

Once a refund has been approved, it will typically be processed within 5–10 business days. The time required for the funds to appear in your account depends on your bank or payment provider.

4. Shipping and Other Charges

Original shipping charges, customs duties, taxes, brokerage fees, and other non-refundable charges are not refunded unless:

• The product was defective.

• An incorrect item was supplied by Wakaba Trading.

• A refund is otherwise required by applicable law.

5. Partial Refunds

Wakaba Trading reserves the right to issue partial refunds if returned items:

• Are not in their original condition.

• Are missing parts, accessories, or packaging.

• Show signs of use or damage not caused during shipping.

6. Order Cancellations

Orders canceled before shipment are generally eligible for a full refund. Once an order has been shipped, refunds are available only in accordance with our Return Policy.

7. Business Orders

Refund terms for wholesale, commercial, or bulk purchases may differ and will be governed by the applicable quotation, purchase agreement, or sales contract.